Complaints & Appeals Policy
The Complaints and Appeals Policy provides:
- trainees, modern apprentices, assessors, providers and employers with a set of procedures to deal with concerns related to industry training and assessment, apprenticeship coordination and apprenticeship training
- a guideline for trainees, modern apprentices, assessors, providers or employers who consider they have a relevant complaint or appeal
- steps available to resolve a complaint or lodge an appeal.
Complaints & Appeals Policy
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